Refund Policy

1. Refund Method
   Refunds will be issued in the original currency and returned to the same account or credit card from which the deposit was made. If the client does not provide the necessary bank details for a refund by wire transfer within five (5) business days, the Company reserves the right to cancel the refund request. The required bank document must include the bank’s stamp and logo, along with the following details: IBAN/account number, SWIFT/BIC, routing number (if applicable), account holder’s name, bank name, and address.

2. Fees and Charges
   The Company may apply a commission to both deposits and refunds, which includes electronic transfer fees. These charges typically range between €25 and €50 per bank transfer and will be deducted from the refunded amount.

3. Request Process
   All refund requests must be submitted through the Company’s official website. Requests made via other channels will not be processed.

4. Processing Time
   Upon approval and verification of margin requirements, refunds will be processed within seven (7) business days, excluding any applicable transfer fees.

5. Conditions for Cancellation of Refund Requests
   The Company reserves the right to cancel a refund request under the following circumstances:

   • a) The post-refund account balance is insufficient to maintain open trading positions.

   • b) The client has not been fully verified. Full KYC documentation must include a valid ID, proof of address, and proof of payment (showing only the last 4 digits, expiry date, and name on the front of the card; back of the card must show only the last 4 digits and signature).

   • c) The client has not provided signed deposit statements and any applicable bonus agreements.

   • d) The client fails to submit the required documents within five (5) business days of request.

6. Special Cases for Refunds
   Refunds may be processed back to the original card under the following conditions:

   • a) The client has not completed verification within 14 business days of the transaction.

   • b) A transaction is determined to have been conducted by a third party.

   • c) The client is found to have violated the Accepted Customer Agreement.

Note: No commission is charged for refunds processed to credit or debit cards.